Top Telephone Skills

The telephone is a very powerful tool.  We often overlook its strengths and its weaknesses due to its familiarity.

For any business it is important that their people answer the phone in a confident and friendly manner to create the right impression.  They are often the first person your customer speaks to and the way that they deal with the call sets the scene for the impression that they have of your company.  Topics we can cover:

  • Call answering
  • Building Rapport
  • Controlling the conversation
  • Active Listening Skills
  • Taking accurate messages
  • Transferring the call
  • Having a telephone presence
  • Do’s and don’t of using the phone