Nobody wants their call to sound scripted but if you are making a lot of calls, starting with the same approach, it is easy to become punch drunk and forget what you are saying. I always find that it helps to have an outline script for my introduction. It doesn’t mean you have to read
With the advent of social media there has been speculation that telemarketing is dead. No it isn’t! With the advance of technology, targeted ads on social media and email marketing it would be easy to think so but in some ways it has improved the chances of success, especially for business to business telemarketing. Telemarketing
Did you know that using a headset can increase your productivity by 43%? It will also stop that aching neck and awkward posture as you try to write and listen at the same time. Have a look at Plantronics http://www.plantronics.com/uk/ – as they say – “hold the conversation – not the phone”!
We all know the feeling – voicemail AGAIN. Did you know that 80% of phone calls go to voicemail? There you are trying to reach that hot prospect and time and again you get the automated answer. How about looking at it differently – it is an amazing opportunity! You have the prospect’s undivided attention
Penny is a consummate professional who knew how to gather all of the relevant information from us to enable her and the team to achieve the best results for us as a company.
Wings has delivered good quality appointments time after time. They have exceeded all expectations and we are still reaping the benefits of our initial campaign.
I was frequently complimented at the initial meeting, on how well the appointment setting was conducted and was often asked to pass on positive feedback to the team personally.
- Sharon Harwood, Managing Director - Alto Business Associates
Mary Gober International has enjoyed a long and successful relationship with Wings and the level of service received has always been exceptional. It is extremely important for our business that potential clients receive an outstanding customer service experience from the moment they are contacted and Wings consistently deliver this for us.
Wings take the time to understand and research our requirements and their systematic approach means that they deliver in line with our objectives promoting our business and communicating our message.
Their advice throughout the life of a campaign and beyond, help us to grow our business and is achieved by their forward thinking approach. We have the utmost confidence in Penny and her team and we are delighted to entrust out B2B telemarketing campaigns to their care.
- Liz Stevens, Sales & Marketing Director - Mary Gober International
We first came into contact with Wings when we were cold-called by them. We were so impressed with the way the company operated and the skills they had that I asked Wings to work with us.
Our relationship over the last 3 years has been very much a partnership. Wings have assisted us in various areas including cold calling, managing our mail shots and helping us create a comprehensive and effective database. We have always been impressed by their professionalism and attention to detail which has helped Vinehouse to grow its business.
- Nancy Slessenger, Business Owner - Vinehouse Essential
Penny and her team have become part of our “in house” team. They do what they say they will and have proved very successful in getting us appointments.
I’d have no hesitation in recommending Wings – they’re professional, competent and good to work with.
- Sukhwant Bal, Director - 100 Watt Coaching
We have worked with Penny Wing and Wings Telemarketing since 1998 and in that time we have found Penny to be honest, professional and trustworthy; qualities that are perhaps unusual in the world of telemarketing!
Over the years Penny has helped us to build our business and secure some of our biggest clients, including Robert Bosch, Wilkin & Son, Mediterranean Shipping Company (MSC) and Premdor Crosby.
Penny is always tenacious but polite in what is a tough environment. I honestly believe that if anyone is capable of getting great results in this area of a marketing strategy, Penny is. For this reason I would be happy to recommend the services of Wings Telemarketing to any company.
- Ian Henderson, Director - Eagle Training
We have worked with Wings Telemarketing since last year and have found their flexible and professional approach has worked for our growing business.
No hesitation in recommending them to other businesses.
- Barrie Poulter, Commercial Director - Inapub
As with many small businesses, we were faced with the challenge of finding new customers and tried to look at the most effective way to do this. After much research, we decided the most direct approach would be for us to use a telemarketing company. The next question was who? I knew there were lots of companies out there but who could I trust not only with my money but also the reputation of my company. I asked some of my current clients and was given the name of Penny Wing.
I was instantly impressed with Penny’s warmness and knowledge of the business. She took on board not only what we currently did but also what we wanted to do. She made sensible and achievable suggestions that as a company we could both deliver and afford, enabling us to enhance and grow our business.
I found both Penny and her team approachable, willing to learn about my business and able to adapt to the need of the individual client. They have also delivered time after time, good quality appointments which have resulted in new business. I am also often complimented at the initial meeting, how well the appointment was conducted and what made us so different to all the other telephone callers they had said “no” to that same day!
- Sharon - Small Business Owner
Penny Wing is my Virgin Start Up mentor. She is providing invaluable support around marketing and promoting my business, and she has a font of knowledge and experience which she generously shares with me.
- Judith Marples - JMH Aspirations
I was mentored by Penny, going through her 7 Step telemarketing programme, to cold call prospective clients to gain appointments to help me grow my business. The programme was very thorough and beneficial and gave me an excellent process to follow, from sourcing data and making the call to getting the appointment. Penny was always on-hand to address any concerns that I had. I would not hesitate in recommending the service to other entrepreneurs/small business owners.
- Poonam Kanwar - Athena/Seeds of Success
Working with Penny over the last 6 years achieved much success. Lead generation was key to the business and Penny's approach was always open and collaborative.
Penny's attention to detail was also very high which was always important. Combined with this, she was always prepared to offer new ideas on how to get the best results.
- Alex Beeston - Digital Marketer
I have had the pleasure of working with Penny since 2005, when I first called her to introduce our pre-CRM telemarketing package (TeleStudio). We have always worked well together and I have often used her as a sounding board for developments to our software. She has a great deal of experience in this industry and has a pragmatic approach to her clients’ telemarketing challenges, ensuring any work she does meets their needs. Penny has a very friendly approach and knows what she is talking about - if you need some advice or coaching for your team – give her a call!